GENERAL INFORMATION:

1. How does National Credit and Collection Services work ?
2. Is there an upfront cost to engage National Credit and Collection Services ?
3. Is a local or national collection agency right for you ?
4. Does National Credit and Collection Services handle claims in all
    Provinces and States ?
5. Do you require a certain number of accounts to be placed ?
6. Communication is very important to me. What type of reporting
    do you offer ?
7. How important is the age of a debt ?
8. What experience level does your staff of collectors possess ?
9. I'm interested in placing multiple accounts. Do I have to fill out one
    placement form at a time or can I place in mass ?
10. How quickly will you collect my money ?
11. What if my debtor disputes the debt or simply refuses to pay ?
12. Does NCCS handle my claims all the way through the collection process,
     including legal ?

COMPANY POLICY:

1. Do you have a privacy policy ?
2. Is your system secure ?
3. Do you share debtor information ?
4. Can we continue to add late charges and fees ?

LITIGATION INFORMATION:

1. Do I have to pay court cost and filing fees if a lawsuit is filed ?
2. Do I have to pay attorneys fees if a lawsuit is filed ?
3. Why should we use National Credit and Collection Services to collect
    our debts rather than attorneys directly ?

GENERAL INFORMATION:

1. How does National Credit and Collection Services work ?

National Credit and Collection Services is committed to customizing our programs and services to meet the individual and diverse needs of our clients. We meet this commitment by delivering the most flexible and comprehensive collection service in the industry. Our collectors are fully trained to understand every aspect of the collection industry, allowing to steadily increase the rate of recovery.

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2. Is there an upfront cost to engage National Credit and Collection Services ?

No. We provide all our consumer and commercial collection services on a contingency basis. “No Collection. No Fee”.

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3. Is a local or national collection agency right for you ?

When it comes to debt collection, being local is not critical. The effectiveness of a collection agency is determined far more by the background and training of the collectors, the collection approach, persistence, timely follow-up and technology. Most work is done over the phone, electronic mail and/or by fax; most research is done via Internet and phone - so location is not a factor. National Credit and Collection Services provides services to clients from all over Canada, the U.S. and Internationally on debtors located throughout North America.

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4. Does National Credit and Collection Services handle claims in all Provinces and States ?

Yes. We have extensive collection experience throughout Canada and the United States. Debtors understand that a professional collection agency such as National Credit and Collection Services is now insisting on payment and will not accept the excuses and delay tactics that have been used to avoid payment.

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5. Do you require a certain number of accounts to be placed ?

No! We have no requirement to the number of accounts placed; you can place as low as one account with us for collection.

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6. Communication is very important to me. What type of reporting do you offer ?

NCCS offers many different reports to our clients. We have a custom report module that can create many custom reports based on the needs of the client. Our most popular reporting package includes: MONTHLY debtor activity report, actuary report and a monthly payment report. Other packages are available and an NCCS Relations Representative will assist you in determining which package is the most appropriate for your company.

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7. How important is the age of a debt ?

The age of a delinquent account is one of the biggest factors in determining whether or not a debt gets paid. The older the debt, the harder it is to collect. Research on the collectability of delinquent accounts clearly shows that the most advantageous time to enlist the services of a collection agency is within 60-90 days of the invoice due date. Incorporating this strategy will help ensure maximum recoveries with the least cost to your company.

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8. What experience level does your staff of collectors possess ?

Since NCCS is one of the few agencies that successfully handles both consumer and commercial claims, our collectors are both specialized and cross-trained in both types of collection arenas. All collectors are highly trained, Knowledgeable and licensed and abide by the Collection Agency Act. Courses and seminars are offered that cover a wide spectrum of collection and service related issues. They are also required as a condition of further employment with NCCS.

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9. I'm interested in placing multiple accounts. Do I have to fill out one placement form at a time or can I place in mass ?

Ease of placement is a reality at NCCS. We provide the online placement forms for those clients that have one or several claims to place, but for those clients with heavy volume, we can receive their placements via fax, mail, or E-mail. Our new enhanced website easily accommodates those clients with large volume placements.

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10. How quickly will you collect my money ?

Claims are entered within the first 24 hours and the first collection notice is mailed immediately thereafter. This notice is followed up with subsequent phone calls and additional letters. Some debts are collected in the first 2-3 days while others may take up to 2 or 3 years! There are skips (cannot locate debtor), debtors who dispute the debt and debtors who are simply uncooperative. On average, though, we collect most of our payments within the first 90 days.

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11. What if my debtor disputes the debt or simply refuses to pay?

If the debtor disputes the debt, NCCS will provide them with the documentation initially provided by the client which validates the debt. If the debtor simply refuses to pay, we will determine if it makes sense to initiate legal proceedings. Factors considered in starting a lawsuit include: good documentation, balance, cost of litigation and a good address to serve the debtor with the summons and complaint. If a file is not considered “suitworthy”, we may still elect to report the debt to the credit bureaus. We receive many payments each week from debtors trying to clean up their credit rating by paying off old debts.

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12. Does NCCS handle my claims all the way through the collection process, including legal?

Yes. NCCS will attempt to recover your debt in-house. In the event litigation becomes necessary, NCCS has developed a national network of collection attorneys to whom we will forward your files upon your authorization. We will also keep you updated as to the progress made by the attorneys who are working on your behalf. Our clients appreciate the fact that we take care of everything throughout the collection process, especially the legal process since many people are not familiar with the complexities involved in a lawsuit.

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COMPANY POLICY:

1. Do you have a privacy policy ?

Yes!   [Read our Privacy Policy]

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2. Is your system secure?

Yes! Our system has the latest security features to ensure data stored on our systems will be safe from even the most determined hacker. We also make sure that we are up-to-date on the latest threats to stay one step ahead of a possible intruder. .

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3. Do you share debtor information ?

No! Information released to us is kept strictly CONFIDENTIAL and never shared, sold, or released to any unauthorized parties. It is against our policy to use any information collected for any purpose other than the collection of debts owed to your company.
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4. Can we continue to add late charges and fees ?

No! Late fees must stop when an account has been submitted to us for collection. In some cases, it is not only against our policy, but against the law to add excessive late fees and penalties.

Yes! You can continue to calculate interest agreed to in a contract signed by the debtor. If you calculate interest on a debtors account we will need to know the annum percentage rate when the debt is turned over to us for collection. This is so our system can accrue the interest on a daily bases. Interest will stop if a lawsuit is filed, however, some courts allow for an annum interest rate to accrue for the amount of there judgment.

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5. Do you require a certain number of accounts to be placed ?

No! We have no requirement to the number of accounts placed; you can place as low as one account with us for collection.

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LITIGATION INFORMATION

1. Do I have to pay court cost and filing fees if a lawsuit is filed ?

Yes! All court costs and filing fees must be paid by you before a lawsuit is filed.

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2. Do I have to pay attorneys fees if a lawsuit is filed ?

No! Information released to us is kept strictly CONFIDENTIAL and never shared, sold, or released to any unauthorized parties. It is against our policy to use any information collected for any purpose other than the collection of debts owed to your company.
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3. Why should we use National Credit and Collection Services to collect
our debts rather than attorneys directly ?

Most attorneys or law firms will ask for an upfront retainer to cover costs and fees regardless if money is collected or not. At NCCS, “No Collection”, No “Fee”, all you pay is the associated court costs for your claim. In short - using us, rather than attorneys directly - saves you time and money!.

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